Your privacy is important to us. At Velané, we are committed to protecting your personal information.
Information We Collect
We may collect:
- Name
- Phone number
- Email address
- Shipping and billing address
- Order history
- Payment information required to process your order
How We Use Your Information
Your information is used to:
- Process and deliver your orders.
- Communicate order updates.
- Respond to customer support inquiries.
- Improve our products and services.
- Send promotional offers (only if you choose to receive them).
Payment Security
Your payment information is handled securely. We do not store your complete debit or credit card details on our servers. All payment information is processed using secure banking methods.
Data Protection
We take appropriate security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
Information Sharing
Velané does not sell, rent, or share your personal information with third parties except when necessary for order fulfillment, courier services, payment processing, or where required by law.
By using our website, you agree to this Privacy Policy.
Payment Methods
We currently offer the following payment options:
- Cash on Delivery (COD)
- Bank Transfer
For prepaid orders via bank transfer, your order will be processed after payment confirmation.
Bank account details will be shared once your order is confirmed.
Frequently Asked Questions
How do I choose the correct size?
Please refer to our Size Guide before placing your order.
Measure your foot by following these simple steps:
- Place your foot flat on a piece of paper.
- Mark the tip of your longest toe and the back of your heel.
- Measure the distance between the two marks in centimeters.
- Compare your measurement with our Size Chart to find your perfect fit.
(A size measurement illustration and size chart are available on the Size Guide page.)
How long does delivery take?
Orders are usually delivered within 4–5 working days across Pakistan. Delivery may take longer for remote areas.
How can I exchange my order?
Simply contact us through WhatsApp or Email within 7 days of receiving your order. Our team will guide you through the exchange process.
WhatsApp: +923341778588
Email: support@velane.pk
What payment methods do you accept?
We accept:
- Cash on Delivery (COD)
- Bank Transfer
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via WhatsApp, SMS, or email.
Do you offer Cash on Delivery (COD)?
Yes. We offer Cash on Delivery (COD) all across Pakistan.
